Al Bsharah Business Minded, Technically Inclined

CenterBeam Awarded Cisco Channel Customer Satisfaction Excellence Designation



Highest Distinction within Cisco Channel Partner Program

SAN JOSE, CA—06/16/2009—Today, CenterBeam, Inc., a leading managed service provider (MSP) to the mid-sized market, announced it has been awarded Cisco Channel Customer Satisfaction Excellence—the highest distinction a partner can achieve within the Cisco Channel Partner Program.  A result of Cisco’s independent client survey and assessment program, this designation identifies CenterBeam as having maintained outstanding customer satisfaction.

As a Cisco Silver Certified Partner, CenterBeam is recognized for its broad technical capabilities, its advanced specializations and its ability to incorporate Cisco technologies as part of its innovative managed service solutions to mid-sized organizations. In addition, as a Silver Certified Partner, CenterBeam has integrated Cisco Lifecycle Services into its offerings and demonstrated a measurably high level of customer satisfaction.

“While there are many providers out there who can build or manage pieces or parts of my infrastructure, CenterBeam manages the entire value chain. There is incredible value in having the consistency and accountability of the same people who built my systems be the people who manage and support those systems. Add to this their Cisco Silver certification, which assures me that CenterBeam is committed to managing and supporting these systems for the long-term. All of this translates to our being a satisfied and loyal customer,” states Don Blake, Director, Information Technology at Mental Health Systems, Inc.

”CenterBeam considers its commitment to customer satisfaction as one of our major market differentiators.  We are pleased to have earned this designation from Cisco, as it demonstrates the importance we place on providing quality services, and the high satisfaction marks we have received in this assessment are a direct indication from our clients that we are indeed achieving this goal,” comments Matthew Stoyka, Senior Vice President, Technical Operations and Professional Services at CenterBeam.

CenterBeam continues to meet the rigorous demand of specializations, personnel, and customer satisfaction requirements to maintain the Silver Certification.  As a part of this honor, CenterBeam will be given a “Gold Star” distinction in the Cisco Partner Locator tool, which enables customers, partners, and the Cisco sales teams to identify the top performing partners in terms of customer satisfaction per the Cisco worldwide assessment process.

CenterBeam’s Cisco certified services are available as part of its turnkey managed IT service portfolio or individually as a way to extend in-house IT resources.

About CenterBeam
CenterBeam is an award-winning managed IT services provider with a rich service portfolio including PC management, hosted Microsoft® Exchange email, helpdesk support, and network and server management. Since CenterBeam’s inception, its focus has been providing mid-sized businesses with Fortune 500-class IT management and services for a fixed monthly fee. As a pioneer of cloud computing services ten years ago, today, more than 140,000 daily services are delivered in an integrated software as service (SaaS 3.0) architecture to clients with end users working in six continents, across fifty countries. Visit CenterBeam online at


About the author

Al Bsharah

Al’s been involved in multiple San Diego startups since 1999 after leaving the Detroit auto industry as an electrical engineer. He's started two of his own companies where he's raised capital from both VCs and angels, and sold one of them to both Seismic and Return Path. He resides on the board of Startup San Diego, is a Tech Coast Angels member, and has graduated both Techstars and Founder Institute accelerator programs where he now mentors. Al is currently the Vice President of Product Operations at Seismic and in his free time he manages to play a little beach volleyball, invest in startups, trade stocks, and camp with his wife, son, dog, and friends.

By Al Bsharah
Al Bsharah Business Minded, Technically Inclined